These Terms of Service ("Terms") govern your use of SparkBridge Media's website at sparkbridgemedia.com and all services provided by SparkBridge Media Pty Ltd ("SparkBridge Media", "we", "us", "our"). By accessing our website or engaging any of our services, you agree to be bound by these Terms.
1. Services
SparkBridge Media provides done-for-you digital growth services to Australian businesses, including but not limited to:
- AI Website Design — Custom AI-assisted websites built, hosted, and delivered for your business.
- Near Me SEO — Local search engine optimisation including Google Business Profile management, AI-written blog posts, citation building, and monthly reporting.
- Google Business Profile Management — Ongoing GBP posting, Q&A monitoring, AI-drafted answers, and profile optimisation.
- Google Local Service Ads (LSA) — Full setup and management of Google Guaranteed LSA campaigns.
- Google Ads Management — Paid search campaign management, budget optimisation, and performance reporting.
- Facebook & Instagram Ads — Meta advertising campaign setup, management, and reporting.
- Social Media Management — AI-assisted content creation and scheduling across major social platforms.
- Reputation Management — Review monitoring, AI-crafted reply assistance, and review request campaigns.
- Google Autocomplete Visibility — Autocomplete presence strategy for local search suggestions.
- Website Accessibility — WCAG 2.1 compliance tooling and ongoing monitoring.
- CRM & Business Tools — Access to the SparkBridge CRM platform, provided free with active service engagements.
Pricing for all services is provided by invoice only. We do not publish fixed prices on our website. All fees are agreed upon before work commences. We reserve the right to modify, suspend, or discontinue any service with reasonable notice.
2. Payment & Billing
- All prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated on your invoice.
- One-time project fees (e.g. website builds) are invoiced prior to commencement or delivery as agreed.
- Ongoing monthly services are billed in advance at the start of each billing cycle.
- Payments are processed securely via Stripe. We do not store your card details.
- Monthly services may be cancelled at any time. Cancellation takes effect at the end of the current billing period — no partial refunds are issued for unused days.
- Project fees are non-refundable once work has commenced, except where required by Australian Consumer Law.
- Overdue invoices may result in suspension of services until the outstanding balance is settled.
Australian Consumer Law: Nothing in these Terms limits your rights under the Australian Consumer Law, including any consumer guarantees that cannot be excluded by contract.
3. Deliverables & Timelines
- Project timelines are confirmed in writing prior to commencement and may vary based on client response times and project complexity.
- Clients are responsible for providing accurate business information, logo files, and any requested content during onboarding in a timely manner.
- SparkBridge Media uses AI-assisted tools as part of the production process. All final deliverables are reviewed for quality before delivery.
- Revision rounds included in each project are specified in the relevant service agreement or invoice. Additional revisions beyond the agreed scope are billed at our current hourly rate.
- Ongoing services (SEO, ads, social media, GBP management) are delivered on a rolling monthly basis per the agreed scope.
4. Intellectual Property
- Upon receipt of full payment, you own the final website design, written content, and associated assets created specifically for your project.
- SparkBridge Media retains the right to display completed work in its portfolio unless you request otherwise in writing.
- Any third-party software, platforms, or frameworks used remain the property of their respective owners and are subject to their own licences.
- The SparkBridge CRM platform is licensed to you — not sold. You may not copy, reverse-engineer, or resell access to the platform.
- Stock images sourced via third-party providers are subject to those providers' licences. We obtain appropriate licences on your behalf where required.
5. CRM & Client Portal
- Access to the SparkBridge CRM at app.sparkbridgemedia.com is provided to clients with active service agreements.
- You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@sparkbridgemedia.com if you suspect unauthorised access.
- You may not share your CRM account with third parties outside your business without prior written consent.
- We may suspend CRM access if we believe it is being used in violation of these Terms or applicable law.
- We back up CRM data regularly but do not guarantee against data loss. You are encouraged to export your data periodically.
6. Acceptable Use
You agree not to use our services or platforms to:
- Publish content that is unlawful, defamatory, harassing, fraudulent, or infringes third-party intellectual property rights.
- Transmit spam, malware, or any harmful code.
- Extract data from our platform in an automated manner without written permission.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
- Attempt to gain unauthorised access to any part of our systems or another client's data.
Violation of this section may result in immediate termination of services without refund.
7. Limitation of Liability
To the maximum extent permitted by law:
- SparkBridge Media's total liability to you for any claim arising from or related to these Terms or our services is limited to the total fees paid by you in the three (3) months preceding the claim.
- We are not liable for any indirect, incidental, special, or consequential loss, including loss of profit, loss of data, or loss of business opportunity.
- We do not guarantee specific SEO rankings, advertising results, or business outcomes. Digital marketing results vary and depend on many factors outside our control.
- We are not responsible for third-party service outages (e.g. Google, Netlify, Stripe) that affect your website or campaigns.
8. Termination
- You may cancel monthly services at any time from your client portal or by emailing support@sparkbridgemedia.com.
- We may terminate or suspend your access to our services at any time if you breach these Terms, with or without notice.
- Upon termination of SEO or GBP services, any Google Business Profile optimisations and published posts will remain live unless you request removal.
- Upon termination, your CRM data will remain accessible for 30 days for export. After that period it may be permanently deleted.
9. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria. We encourage you to contact us first to resolve any dispute informally before pursuing legal action.
If you have any questions about these Terms, please contact us: